Did recon of the conservation fee slips. Answered a lot of telephone calls.
Did welcoming guides, that is when you prepare the envelopes or booklets for arriving guests, writing the initials and surname on the booklet, the chalet or stand number where they will be staying. We also highlighted the road maps on the back of the welcoming envelopes so that the guests know where to go to find their chalet or stand.
Radio all the activities for the day, to the staff working at the different departments so they would be updated and would be ready and prepared and know how many people to expect on their game drive/ quad bike ride etc and also to get the equipment being used for the different activities ready.
Did checkout and check ins and did cash ups.
The check out procedure: guest comes in....
- You stand up and greet the guest with a smile
- Ask for a slip which they received from the cleaning service (SSB)
- Get the registration card from the in house cabinet and check in what way the key and breakage deposit was paid.
- Go on unires and look for the guest on the system, check with the guest and get his/her surname.
- If something in the chalet was broken or used, type it in at the misc charge block on unires and remove the amount from the key and breakage total. If nothing was used or broken, reassure the guest that his/her money will be given back within 7 working days (if key and breakage was paid with a credit card) otherwise the cash must be given back immediately!
- Make sure that the guest does not walk away with the key of the chalet in which they stayed.
- Wish them well and tell them that you would like to see them again.
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